Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Coalville | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This Privacy Policy explains how Pharmacy Weight Loss Coalville collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Coalville is a GPhC-registered online pharmacy and weight loss clinic serving customers in Coalville and across the UK. As a data controller, we are responsible for the personal information you provide to us when accessing our services.

2. Data We Collect

When you use our services, we may collect the following types of information:

Personal details: Full name, date of birth, gender, and contact information including address, phone number, and email address.
Health information: Medical history, current medications, weight, height, BMI, and other health data necessary to assess your suitability for weight loss treatments.
Payment details: Billing information processed securely through our payment provider.
Order and delivery information: Details required to fulfil and dispatch your prescription. Orders are typically delivered within 1 working day once approved by our pharmacist.
Technical data: IP address, browser type, and pages visited when using our website.

3. How We Use Your Data

We use your personal and health data for the following purposes:

To assess your suitability for weight loss treatments and issue prescriptions where appropriate.
To process and fulfil your orders, including arranging delivery.
To communicate with you regarding your treatment, orders, or any clinical concerns.
To maintain accurate medical records as required by pharmacy regulations.
To comply with our legal and regulatory obligations as a GPhC-registered pharmacy.
To improve our website and services based on usage data.

Our lawful basis for processing health data is the provision of healthcare services and compliance with legal obligations. For other personal data, we rely on legitimate interests and, where applicable, your explicit consent.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. We use:

Essential cookies: Required for the website to function correctly.
Analytical cookies: Help us understand website traffic and user behaviour anonymously.
Preference cookies: Remember your settings and preferences for future visits.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell your personal data to any third parties. We may share your information only where necessary with:

Prescribing clinicians: To review and approve your consultation and issue prescriptions.
Delivery providers: To fulfil and dispatch your order securely.
Payment processors: To handle transactions securely and in compliance with PCI-DSS standards.
Regulatory and legal authorities: Where required by law, including the GPhC and NHS bodies.

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory guidelines. After this period, data is securely deleted or anonymised. Payment records are retained only as long as legally required.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal and health data against unauthorised access, loss, or disclosure. All data transmissions on our website are encrypted using SSL technology.

8. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how your information is handled, please contact us directly. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Coalville
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

If you are dissatisfied with our response, you have the right to raise your concern with the relevant supervisory authority for data protection in the United Kingdom.